How do I find what I want on the web site?
How do I know what type of faucet I need?
Trim Vs Rough In?
How many holes on my sink and how far apart?
Can the rough be shipped ahead?
What is included in my faucet purchase?
What is Thermostatic Vs Pressure Balance Vs 2 Valve Vs 3 Valve in Shower Faucets?
Are parts between different manufacturers interchangeable?
Are all items shipped same day?
What if I want to order faucets, shower, accessories all in the same collection/series but I only see some of the items?
Is my information secure?
How is my credit card transaction handled?
I saw an item in another website, how do I know if you carry this item?
What if my product is damaged?
Why are your prices so low compared to the list prices and other companies?

The primary way to access items on our web site is to select them on the left navigation bar, this the bar on the left hand side labeled “Browse by Category”. All the major categories of the products we offer are represented here. Once you select the category, you can sort the results by price, up or down, description, model number or manufacturer by selecting the desired sort option from the drop down menu on the right top corner of the results. You can also narrow your search to only include items available in a certain finish by selecting that finish on the pull down menu on the top left corner of the results. You can also select to view all the products for any one manufacturer, you can do this by clicking on the tab labeled “Brands” on to top of our web site. You’ll be able to click on the manufacturer logo and see all the products on our web site for that manufacturer. You will also have access a link to the manufacturers web site. You can also access it via our “Product Search”, you can type a model number or a partial model number or word(s) to describe the product you are looking for.

Bathroom Lavatory:
There are 3 main types of lavatory faucets, Widespread – when the faucet holes are 8” apart from center (hot and cold handles are 8” away from each other with a hole in the center for the spout), this is the most common type. Narrow - when the faucet holes for the handles are 4” apart, also called center set sometimes. Single Hole – When there is only one hole for the faucet and the control.

Deck Tub/Roman Tub Filler:
Most common is the wide spread as explained above on the lavatory faucet, however some deck sets offer flexibility to move the handles further apart than 8 inches or place them in different formats and places, this varies by manufacturer. You can also purchase the tub filler with a hand shower, this includes the diverter valve that directs the water to either the spout or the hand held as well as a 3rd handle to work the diverter and a hand held shower head with usually a 5-6 foot hose and a hand shower base.

Bathroom Shower:
You can get a “shower set” which only comes with a shower head and control or a “tub and shower set” which includes the tub filler spout. Shower sets come with either a pressure balance control (controls the water by balancing the pressure of hot and cold water with only one handle), or with two valves (this is a fancy name for the two handles that control the hot and cold water). Tub and shower sets come in either pressure balance with the diverter (that directs the water to either the shower head or the tub spout) as a small lever or a button on the pressure balance plate or a pull knob on the tub filler spout, and with either two valves with the spout pull knob diverter, or three valves, the third valve is the diverter that directs the water to either the shower head or the tub spout.

Kitchen:
Kitchen faucets come in the same configuration as bathroom lavatory faucets, Wide Spread, Narrow Spread and Single Hole, the main difference is that sometimes come with a separate sprayer. The main thing to remember is that some kitchen faucets must be purchased with the side spray as a set and you can’t add it on, this is due to that the valve mechanisms are made to handle the sprayer. You can also purchase it with a pull out spout and sometimes offer different water patterns such as stream and spray.

Bathroom and kitchen faucets are made up of the trim (the part that you see) and the rough in valves (these are the parts behind the wall or under the counter that you can’t see but control the water flow). All Kitchen faucets include the rough in valves. Most bathroom faucets also include the rough in valves, however for the most part if the model number begins with a “T” this usually means that only the trim is included and you must purchase the rough in valve separately. The reason for this is that sometimes the manufacturer offers different kinds of valves, in the case of the shower faucets, depending on the pipe sizes ½ Vs ¾ inch or with stops, deck tub sets may have adjustable valves as explained above under “Deck Tub/Roman Tub Filler”.

Sinks have to be ordered with the holes based on the type of faucet you are getting. Lavatory sinks come with 1 hole for single hole faucets and with 3 holes for wide (3 holes 8 inches apart), and narrow spread (3 holes 4 inches apart). Kitchen faucets come in the same configuration as lavatory sinks with additional holes included for water dispensers, soap dispensers or even dish washer air gaps. Most under mount sinks come without holes since the faucet and accessories are on the counter and do not touch the sink. Some kitchen sinks do have to have the right number of holes even if under mounted, this is off course dependent on the type and model of the sink. If you have any questions regarding this, please do give us a call at 800-aFaucet, 800-232-8238.

In cases when the rough and the trim are sold separately the rough can, in most cases, be shipped ahead of time to allow the plumbing to be ready to receive the trim. The trim can then be added when it arrives. Please do call us with any questions 800-aFaucet, 800-232-8238.

Lavatory faucets it usually includes the rough, trim, and drain. The rough is the mechanism that sits on and around the holes that control the flow of water, the trim is the “beautiful sometimes artwork handles and faucet” that you see. The drain is usually included except on wall mounted faucets, this is due to that with a wall mounted faucet you may be using a sink with or without an overflow. Kitchen faucets do not include the drain. Tub fillers and shower sets also do not include the drain, you usually want to purchase this from the manufacturer of the tub to insure it fits but you can purchase many different adjustable drains that will work fine with most tubs.

A Thermostatic valve can manage the water inputs to insure a constant water temperature. With a thermostatic valve you will still need a volume control because the thermostatic does not open or close the water only regulates the temperature. A pressure balance valve allows you to manually control the hot and cold water inputs with only one handle to acquire the desired temperature, the temperature may fluctuate based on your plumbing whereas the thermostatic valve would compensate to keep the temperature steady. 2 valves refers to two handles where one controls the cold and the other the hot water. 3 valves adds another handle to control where the water flows, to the shower head or to the tub filler.

Most parts are not interchangeable between manufacturers and even parts from the same manufacturer may not be usable on different models, this is the main reason why most sets come with the rough. We’ll be glad to check this information of compatibility for you, just give us a call or send us an email.

About 50% of our products can be shipped same/next day, some manufacturers do not sell items for inventory because they offer many different finishes. These manufacturers do carry the unfinished parts in inventory and take 2-3 weeks to add the finish, test the product and ship it.

Due to the large number of manufacturers we carry, is difficult to include all their items in our website. We can almost always order you all the parts for your shower/kitchen to match. Even if some need to be special ordered, just give us a call and we’ll be glad to help.

We take all the necessary measures to insure that your information is secure, even creating extra work for us to insure your safety. Our web site is digitally secured, once you enter our shopping cart your information is un-accessible to outside parties. We destroy your credit card information after 30 days (we only keep it that long in case any refunds need to be issued). We don’t store your information in our web site, therefore if you want to purchase from us again you will be required to input your information again, we apologize if this causes an inconvenience but it’s a small price to pay to insure your safety. It is our promise that your information will never be shared, sold, transferred, borrowed, or in any way shape or form shared with anyone outside of our company.

We process your order within 1 business day and charge your credit card once a shipping confirmation has been received. If there are inventory or any other issues we’ll contact you to make you aware of them and get your approval prior to continuing with the order. In large orders where multiple products are shipped at different times, your credit will get charged for the items as they ship.

If the item is manufactured by any of the companies we represent, we can get it for you. We are a full line distributor for all of the manufacturers we carry. Due to the large number of manufacturers we carry, sometimes is very difficult to include all their items on our website. Give us a call and let us quote it for you, you’ll be pleasantly surprised when we give you our discounted prices.

We ask that you inspect your product prior to acknowledging receipt and if possible refuse the shipment or any part of it that is damaged. However in instances when the damage is concealed, please call us within 10 days and we’ll exchange the item at no cost to you, this only applies to freight damage since the products carry the full manufacturers warranty, any missing parts, factory defects or problems with installations will be addressed by the manufacturer. Failure to notify us of freight damage within 10 days may make it impossible for us to provide a replacement free of charge or a refund.

We can offer the lowest prices in most items due to our volume and our long relationship with the manufacturers. We are privately held and don’t pay millions of dollars to any one individual, we share our profits with our staff in lieu of commission, our purpose is to make an honest living.